After 40 years of information revolution, how do time-honored SI manufacturers survive the torrent of rapid iterations?

Pershing Technology Service Co., Ltd. has always adhered to the human-centered approach to serve customers. It has professional information technology and abundant industry knowledge. The company continues to develop in a positive and steady pace and has deployed systems in advance to integrate the technology service industry, as well as creating a new generation of technology service business blueprints.

Steady operations lay a solid brand foundation

Pershing was established in 1982 by the founder Chen Daxiong. It started from the agency of original products, banking securities application systems, information equipment maintenance services, etc.. Due to continuous steady efforts, the company has persisted with a clear market strategy layout and long-term deep cultivation in the field of information technology , ensuring effective use of technology to integrate smart life into daily routine.

In addition to its abundant professional capabilities, Pershing also fully realizes that it will not be able to meet the rapidly growing needs of customers by itself. Chairman Chen Qinxiang mentioned that “the era of fighting alone is over, and the only way to build an ecosystem is to integrate resources. Only in this way can we help our customers to continuously innovate and make breakthroughs.” He has maintained long-term cooperative relationships with international brands such as IBM, Microsoft and more than 100 information partners, and has established a scientific and technological service ecosystem by branching into institutions such as industry, government, and academia.

Pershing constantly introduces new and innovative services, such as launching 7×24 year-round maintenance and operation services to protect customers’ IT infrastructure at all times; cooperating with NCR to launch VTM (video teller machine) services, providing 14-hour daily remote customer service connection services , creating uninterrupted financial services; and the use of intelligent service robots to assist customers in managing internal knowledge systems, human resources services and system connections, and helping customers continue to innovate and provide high-quality services.

Inheritance and succession, Innovation and breakthroughs

In recent years, 2nd generation handovers have become a common occurrence in the corporate world. PTSC’s management used foresight and business strategy to anticipate this handover, launching its “Three Arrows of Pershing policy”: 1) “new market” 2)”new technology” and 3)”new organization” as the core concepts. At the same time, PTSC initiated its “three-year plan,” striving to transform from a traditional information integrator to a smart solution provider. Facing a 3rd wave of digital and smart technology transformation in 2018, Chen Qinxiang, the then vice chairman of the board, assumed his position as chairman of Pershing. He looked at the situation in Pershing from multiple perspectives; technical capabilities, artificial intelligence and big data. It was after his initial review he began to push for internal transformation, establishing the “Strategic Innovation Center” and personally leading the team. This team developed “Pershing Intelligent Service Robot – Hi Bao”, an exclusive service robot with consulting services and artificial intelligence technology. AI can be utilized to deal with many issues, including attendance, corporate welfare, automatic meeting room scheduling, optimized service processes etc, increasing customer satisfaction efficiency. In 2018-2020, Pershing formed a team focusing on rebranding and upgrading the company, adding “technological services” to the company name. This name and brand change is the next step as Pershing builds upon its cultural cornerstone of “stable realism.” Pershing has added the spirit of “smart technology, heartfelt service,” and takes every opportunity of service as the basis for better achievement of customers’ goals, creating win-win opportunities for PTSC and customers alike.

In addition, the digital transformation office was established in 2020, starting from the inside and extending the service scope to small and medium-sized enterprises, launching digital transformation consulting services that stem from the thinking mode of “design thinking” and “data thinking.” Design service content is fully customized, clarifying the real transformation pain points and needs, and provides the most suitable plan for digital transformation.

The chairman personally led the team to rebrand and upgrade the brand, bringing smart life closer with technological services.

With sustainable operation as the core competency, Pershing continues to strengthen the technology service brand and launch the public offering plan

Through steady innovations and breakthroughs, Pershing has become the “behind-the-scenes” hero supporting various industries. Even in the face of uncertainties during the epidemic, it continues to invest in talent cultivation and enhance the scope of brand services actively participating in government counseling programs and certifications. It has passed ISO27001 information safety certification, and won the honor of the 30th National Award for Outstanding Small and Medium Sized Enterprises in 2021, providing positive affirmation to the employees’ dedication, customer support and management team over the years.

Driven by the effect of transformation and upgrading in recent years, Pershing has grown steadily in terms of operation scale, product service agency, sound finance and revenue, and accurately grasps the market’s demand for technology services. Chen Qinxiang said, “We are not limited to focusing on the domestic market. Taiwan has many outstanding talents, and is actively creating a service model that will take root in Taiwan and expand internationally as the next transformation.”

Pershing has gradually constructed a public offering plan, hoping to leverage the power of social equity to give full play to the potential of scientific and technological services. In the future, the goal will be for Pershing to remain based in Taiwan, with an international outlook, implementing the concept of sustainable management, and continuing to cooperate with customers and important partners. Pershing hopes to continue to demonstrate the resilience and vigorous development prospects of the technology service industry.

Official website of Pershing Technology Services Co., Ltd. : https://www.pershing.com.tw
Facebook fan group : https://www.facebook.com/ptsc.taiwan
News outlet: 工商時報

At the 30th National Award Ceremony for Outstanding Small and Medium Enterprises, President Tsai Ing-wen presented this honor to Pershing Technology Service Co., Ltd.