Regardless of the size of your business, RPA is a necessary tool for enterprise innovation and transformation. This is why Pershing Technology Services actively uses Microsoft Power Automate to help transform enterprises.

A Gartner study found that due Covid-19’s impact, the adoption rate of Robotic Process Automation (RPA) tools by global companies has increased significantly. In addition, RPA user profiles are extending from corporate information departments to all departments as well. In 2024, the proportion of RPA customers in the non-information sector will exceed 50%.

RPA becomes a tool for enterprise transformation, Pershing Technology Services helps Taiwanese enterprises with Microsoft Power Automate

If process automation is not a new concept or product, why is the growth of RPA such a big deal? Pershing Technology Services believes that there are two reasons: 1) RPA is a user-oriented transformation tool, and 2) A low-code development environment allows users to optimize their own work processes, greatly improve productivity, and process efficiently, while creating superb economic benefits.

“RPA not only helps release employee productivity, but also allows companies to focus on their core areas of focus and seize new business opportunities after the epidemic. It’s very attractive to small and medium-sized enterprises with relatively limited funds and resources.” Huang Tingyi said that in daily business operations, there are still many processes that rely on manual labor. For example, human resources spends a lot of time recruiting and onboarding new employees, finance spends a lot of time reconciling and following up on accounts, and customer service personnel needs to identify and master the requirements of incoming customers, etc., This type of work not only limits the productivity and innovation of employees, but also hinders the innovation and transformation of enterprises to meet new post-pandemic business opportunities. “In order to help companies release their employees from tedious tasks and focus on key operations, thereby optimizing operational procedures, we use Microsoft’s Power Automate as the core to help companies complete tasks quickly and accurately, and create new business value and customer experience.”

All systems go in one day! Pershing Technology Services assists companies in optimizing RPA applications with a strong service team

At present, Pershing Technology Services has assisted enterprise customers to use Microsoft Power Automate to create three application scenarios, including payment process automation, human resource attendance automation, and project system construction. Among them, the payment process automation application can be officially launched in just one day. The reasons for this quick service is that Microsoft Power Automate has many process templates, provides a low-code development environment, and Pershing Technology Services has a strong service team. Therefore, it can successfully build system services quickly and efficiently. What used to take a month is reduced to 3 weeks or even 1 day!

Take the application of “Project System Construction” as an example. In the past, corporate customers used Excel, Word, and manual operation modes to manage and control projects. Not only was this method time-consuming and laborious, but there was also no way to aggregate and analyze data to optimize the project process. To solve this problem, Pershing’s service team spent 3 weeks to improve from two aspects: First, the screens and components of the project management system were quickly developed with Power Apps, such as the interface for opening a case, customer file creation, working hours management and payment service, etc.. The data was stored in a fixed data area, so that relevant personnel can access and use Power Apps. Secondly, Pershing worked with customers to reorganize the details of the process for payment requests, working hours, closing cases, and established an automated process with Power Automate, so that corporate customers can directly use Power Apps to trigger these automated processes for the interface.

“Microsoft Power Platform and Office 365 can connect information through a data connector. Therefore, Outlook and Teams can be used as message sending channels, so that project-related personnel can quickly obtain information and better promote the project.” Huang Tingyi said.

In order to allow more companies to enjoy the benefits of Microsoft Power Automate and Microsoft Power Apps (simpler and more efficient processes, smarter and more expensive work) Pershing Technology Services not only sets up a dedicated team, but also further provides needs assessment, solution planning, design/optimization of One-stop services such as online and service sales, so that every company can easily customize the most suitable automated workflow. Now all departments of the company (Lines of Business) feel, and even actively require automated processes to accelerate innovation and transformation .

“Next, we will focus on small and medium-sized enterprises, assisting in accelerating process automation in the fields of human resources, projects, finance, etc., so that all departments of corporate customers can move as we accelerate the progress of digital transformation, and grow and excel in the post-pandemic world.” Huang Tingyi summarized how Pershing Technology Services will promote products and services such as Microsoft Power Automate.