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AI knowledge touches everything in our lives. How to find business opportunities from each message and successfully convert them into income is a major issue facing various industries. How do we reach a larger customer base and stand out from the crowd? Pershing’s Smart Service Robot is here to save the day to help you achieve that last step in automated customer service & marketing!
Pershing uses AI technology to create its Service Bot, introducing natural language understanding (NLP) and machine learning (ML) technology, 7x24 hours to meet user needs with continuous semantic training, making the Service Bot accumulate knowledge daily.
Pershing focuses on customer experience, planning scenario processes and dialogue design, and gradually analyzes customer needs, regardless of official website, community, APP, voice customer service. PTSC assists in the complete introduction of Service Bot's one-stop service; from planning, construction, operation, and more project-based services covering marketing copywriting, dialogue design planning materials, while guiding customers towards a friendlier conversation!
Pershing provides a complete ServiceBot construction service, from the introduction of early-stage problem analysis, service design, to technical AI establishment, application testing and future operation management. It will provide technical and service design consultant support throughout the process to help companies build from scratch to nurture a mature ServiceBot experience.
7×24 hours uninterrupted automated service.
NLP understands natural language meaning and accurately grasps the intention of dialogue.
Customized enterprise systems are connected in series, and user services are more comprehensive.
Voice service is available in addition to text response.
Multi-platform and multi-channel: applicable to LINE, Facebook, Teams, official website, APP… etc.
RPA automation process.
Image recognition application, discover the problem through taking a picture.
User tag module, accurate promotion and marketing.
Service Bot provides a multitude of around the clock automatic services, which can respond to user needs and information in real time, improve user interaction rate and experience satisfaction. With Service Bot companies can save customer service resources, reduce operating costs, as well as lessen “busy” repetitive work. It can analyze user preferences and needs through service data to provide customized services.
Improve user experience Available 24hr to solve users’ problems and meet their needs, answering inquiries and time-sensitive questions; one-stop proactive services to meet common customer services.
Reduce operating costs Solve general or FAQ with accurate answers, reduce service manpower and newcomer training costs; intelligent assistance improves work efficiency and reduces response time.
Improve management efficiency All-channel integration improves the management efficiency of the service team/call center, and simplifies the service process and operations by connecting cross-platform services.
Service datafication Grasp the real needs of users, count usage data, locate user problems and discover usage needs, strengthening AI training to optimize service experience.
Tel:02-2658-1910 ext 5102
E-mail: service.ptsc@pershing.com.tw
